Hey, the first step toward making a memory I will always treasure was going to the Delta Airlines Office in Cartagena, Colombia. I wanted everything to go as well as possible because I was going home to surprise my parents on their anniversary. The personnel guided me through the booking process with ease and ensured there were no issues. I felt at ease and reassured by their kind demeanor. I felt completely ready and even more eager for the poignant moment that awaited me at the end of my journey by the time I left the office.