<h1 dir="ltr" style="line-height: 1.38; margin-top: 20pt; margin-bottom: 6pt;">[size= 20pt; font-family: Lexend,sans-serif; color: #000000; background-color: transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap]Proof of Work in Outsourcing: Evolving IT Partnerships in Australia[/size]</h1>
<p dir="ltr" style="line-height: 1.38; margin-top: 12pt; margin-bottom: 12pt;">[size= 11pt; font-family: Lexend,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap]The dissertation will concentrate on IT application outsourcing and in particular how Australian businesses are capitalizing on voluntary outsourcing and alliances. The research will be based on the information and the study will take a closer look at the themes of outsourcing satisfaction and the benefits realisation, processes and practices as applied to the case of Australia.[/size]

<p dir="ltr" style="line-height: 1.38; margin-top: 12pt; margin-bottom: 12pt;">[size= 11pt; font-family: Lexend,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap]This thesis seeks to expand on the existing study on IT outsourcing in Australia, specifically the factors that determine the success or failure of IT outsourcing.[/size]

<p dir="ltr" style="line-height: 1.38; margin-top: 12pt; margin-bottom: 12pt;">[size= 11pt; font-family: Lexend,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap]It should be mentioned that the contribution made on the focus of this study is mainly on satisfaction of outsourcing as opposed to Outsourcing Accountability. Unrelated to this research is the fact that the capabilities of outsourcing partners form part of the ultimate success of an outsourcing relationship.[/size]

<p dir="ltr" style="line-height: 1.38; margin-top: 12pt; margin-bottom: 12pt;">[size= 11pt; font-family: Lexend,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap]The following hypotheses were developed relying on the existing literature research and data obtained after the first interviews within the framework of [/size][size= 11pt; font-family: Lexend,sans-serif; color: #1155cc; background-color: transparent; font-weight: bold; font-style: italic; font-variant: normal; text-decoration: underline; -webkit-text-decoration-skip: none; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap]Proof of Work in Outsourcing.[/size]

<h2 dir="ltr" style="line-height: 1.38; margin-top: 12pt; margin-bottom: 12pt;">[size= 16pt; font-family: Lexend,sans-serif; color: #000000; background-color: transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap]Multi-Level Reasons and Satisfaction in Outsourcing[/size]</h2>
<p dir="ltr" style="line-height: 1.38; margin-top: 12pt; margin-bottom: 12pt;">[size= 11pt; font-family: Lexend,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap]The out-source reasons may be multi-level. The criteria of outsourcing that are employed by the senior management is different compared with the criteria that the middle management and the lower level employees have and the success of the outsourcing will be determined differently by all these groups.[/size]

<p dir="ltr" style="line-height: 1.38; margin-top: 12pt; margin-bottom: 12pt;">[size= 11pt; font-family: Lexend,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap]The understanding of whether Work Validation in Outsourcing is effective or not is closely linked with satisfaction with outsourcing. Customer service quality and the quality of information being availed by outsourcers towards processes executed by outsourcers are functions that determine how satisfied one is with outsourcing. Service quality and satisfaction relationship as well as switching costs are critical elements of the outsourcing process.[/size]

<h2 dir="ltr" style="line-height: 1.38; margin-top: 12pt; margin-bottom: 12pt;">[size= 16pt; font-family: Lexend,sans-serif; color: #000000; background-color: transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap]Movement of Cost-Cutting to Resource Management[/size]</h2>
<p dir="ltr" style="line-height: 1.38; margin-top: 12pt; margin-bottom: 12pt;">[size= 11pt; font-family: Lexend,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap]The cost-cutting reason has stopped being the main reason why the IT functions are outsourced unless the company tries to manage the internal resources of the client in a better way.[/size]

<p dir="ltr" style="line-height: 1.38; margin-top: 12pt; margin-bottom: 12pt;">[size= 11pt; font-family: Lexend,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap]The trend is that in the present, organisations are coming to consider IT as a commodity that can be handled through alliances or even outsourced. The reliance on software vendors like Oracle or SAP to deliver end-to-end solutions and the shifting off best of breed systems in favor of a layering notion has been substituted by a concept of layering.[/size]

<p dir="ltr" style="line-height: 1.38; margin-top: 12pt; margin-bottom: 12pt;">[size= 11pt; font-family: Lexend,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap]To illustrate, in Telstra the key Human Resources systems are hosted on the core SAP ERP system with Organisation Structure being the source of truth, but they use specialised systems, each being provided by different vendors, in horizons to address particular requirements like training as well as portals and wages comparison.[/size]

<p dir="ltr" style="line-height: 1.38; margin-top: 12pt; margin-bottom: 12pt;">[size= 11pt; font-family: Lexend,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap]The support hierarchy is used to categorize low-level such as support help desk to high-level vendor support in relation to strategic problems and complex problems. The outcome is a vertical, horizontal and matrix organisation of relationships and partnerships. The internal IT department is no longer a service provider with competence in the systems development work but rather a facilitator of a partnering model where the various systems and supporting components are joined together using a social glue.[/size]

<p dir="ltr" style="line-height: 1.38; margin-top: 12pt; margin-bottom: 12pt;">[size= 11pt; font-family: Lexend,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap]Authors believe that the factors which have led to the success that Measurable outsourcing results today have been triggered by globalization and the free trade system. The global consensus on ideology has led to outsourcing whereby beliefs in the virtues of a market economy, trade liberalisation and the trend towards a borderless world have converged.[/size]



<p dir="ltr" style="line-height: 1.38; margin-top: 12pt; margin-bottom: 12pt;">[size= 11pt; font-family: Lexend,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap]Arguably, the advent of off-the shelf software like SAP to be used in the corporation has contributed to the creation of a software application standardisation system and due to this the landscape has become even more favourable to [/size][size= 11pt; font-family: Lexend,sans-serif; color: #1155cc; background-color: transparent; font-weight: bold; font-style: italic; font-variant: normal; text-decoration: underline; -webkit-text-decoration-skip: none; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap]Proof-based outsourcing[/size][size= 11pt; font-family: Lexend,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap].[/size]